Cancellation & refund policy

Cancelling or rescheduling

Please give at least 24 hours' notice to cancel or move an appointment, by phone, text or email. There is no charge when you give that notice.

Late cancellations and missed appointments

If you cancel with less than 24 hours' notice or don't come to your appointment, we may charge up to 50% of the price of the booked service. We'll always waive this for emergencies or illness.

Arriving late

If you arrive late, we'll do as much of your treatment as fits in the time left so the next client isn't delayed. The full price applies.

If you're unhappy with a service

Tell us within 7 days. We'll offer to redo the service or the part you weren't happy with at no charge, or give you a full or partial refund if a redo isn't right for you.

Refunds

Refunds go back to the original payment method. That includes CareCredit: a refund on a CareCredit purchase is credited to your CareCredit account, not paid in cash. Card refunds usually appear within 5 to 10 business days, depending on your bank.

Services you haven't received yet, including a package booked for a future date, can be cancelled for a full refund with the notice above.

Gift cards

Gift cards never expire and aren't refundable for cash, except where Connecticut law requires it.

Retail products

Unopened products can be returned within 30 days for a full refund to the original payment method.

Contact

NMG BEAUTY LLC, doing business as Solaya Day Spa
78 Main St, New Canaan, CT 06840
(917) 916-1481
nmgbeauty26@gmail.com